Customer Service Representative Job Description

Customer Service Representative Job DescriptionCustomer Service Representative Job DescriptionA customer tafelgeschirr representative spends their days answering consumer questions, resolving complaints, and taking orders. They are the key public-facing part of a company, although more often than not, interaction is by phone, email, or live chat, rather than in person, and they frequently work for a business process outsourcing firm rather than directly for the company itself. Customer service representatives work in all types of industries. If they handle customer complaints, they must be able to verstndigung im strafverfahren with people who are angry or frustrated and act quickly to make them happier. Customer Service Rep Duties Responsibilities This job generally requires the ability to do the following tasks Interact with customers by telephone or email in order to provide information about products and services, take orders, or obtain details of complaints.Fulfill orders r eceived by email, fax, website, or other electronic data interchange.Follow up on customer problems to ensure the correct solution was carried out.Work in an open-plan call center setting.Keep customer data secure. Customer service reps play a big role in determining what customers of a company think of it. If they perform their job well, they reflect well on the company they directly or indirectly provide services for. If they do a bad job, the companys image suffers. Their actions may determine whether a customer continues to give their business to a company or decides to never have anything to do with it again. A lot rides on their ability to process orders quickly and accurately or address a customers complaint satisfactorily and in a friendly manner. Customer Service Representative Salary A customer service representatives salary varies according to the geographical area, industry (financial or medical jobs pay better than others), and the number of years on the job. zentra lwert Annual Salary $33,750 ($16.23/hour)Top 10% Annual Salary More than $55,310 ($26.59/hour)Bottom 10% Annual Salary Less than $22,140 ($10.65/hour) Source U.S. Bureau of Labor Statistics, 2018 Education, Training, Certification You can become a customer service representative with just a high school diploma or the equivalency. Most employers provide on-the-job training that may range from a few weeks to several months, depending on the industry. Training of customer service representatives in the financial and insurance industries is more extensive and involves learning about government regulations. In some states, jobs that involve selling or providing information about specific products - for example, financial instruments and insurance policies - may require a license. Customer Service Representative Skills Competencies Successful customer service reps need to have the following skills to perform their job successfully Active listening To solve customer problems, i t is essential that representatives understand what the problems are. That can only happen by carefully listening to what the customers say.Verbal communication The ability to accurately communicate information to others helps representatives avoid misunderstandings.Critical thinkingand problem solving When working with a client, customer service reps must identify a problem and potential solutions. Then they decide which solution is best and implement it. Interpersonal skills Customer service representatives must understand the needs and motivations of clients, negotiate with them, and persuade them. Job Outlook The number of customer service rep jobs is expected to grow at a 5% pace from 2016 to 2026, according to the Bureau of Labor Statistics. Thats as fast as the average job. Work Environment Many customer service reps work in a call center surrounded by other reps. The environment can be crowded and noisy. Customer service reps spend much of their time on the phone and are often required to answer a certain number of calls per shift. Work Schedule Customer service representatives may be full-time or part-time. They typically work at least some hours in the evenings and nights and on weekends and holidays. How to Get the Job APPLYCustomerServiceJobs.com and CustomerServiceCrossing list jobs in the industry. Also look at less-targeted job sites such as Indeed and Monster or on the websites of local companies you would be interested in working for.WRITE A TARGETED RESUME AND COVER LETTERCreate a resume that plays up your strengths and sets you apart from other candidates. Write a titelseite letter specific to the job dont send a generic one that shows you didnt take the time to consider the unique aspects of a given job.REHEARSE COMMONLY ASKED INTERVIEW QUESTIONSMany of the same questions come up during interviews with human resources employees and hiring managers. Review these questions and ways to answer them that will impress your interviewer . Comparing Similar Jobs People interested in becoming customer service reps might also consider the following jobs. The figures provided are median annual salaries Receptionist $29,140Concierge $30,400Lodging manager $53,390 Source Bureau of Labor Statistics, 2018

How to be an awesome perfectionist and teach others

How to be an awesome perfectionist and teach othersHow to be an awesome perfectionist and teach othersWhen I was young, I was a competitive and scholastic student. My goal was to get an A in every class, both in high school and college. Id drop a class if it looked as though I wouldnt get an A. In the end, it was my statistics grade that took me down a notch and taught me theres no such thing as perfection.Thanks to statistics, I did not graduate with a 4.0-grade average. However, for years I still pursued my quest for perfection, only by then, it had spilled into other areas of my life. The perfect hostess, impeccable dresser, superb cook, successful professional, excellent- well, you get the idea.Follow Ladders on FlipboardFollow Ladders magazines on Flipboard covering Happiness, Productivity, Job Satisfaction, Neuroscience, and moraIn the continual pursuit of perfection, I set high goals and beat myself up when I failed to meet the mark. The verbal attacks Ive unleashed upon mysel f would be categorized as emotional abuse if they were inflicted by a parentPerfectionists can be counted on to get a job done and on time. They have an incredible work ethic and have what it takes to perform so they approach challenges with gusto. If left unchecked, however, a perfectionist can produce toxic behavior and negative messages in their relentless pursuit of excellence.Leaders and entrepreneurs strive to achieve excellence for many reasons. Perfection is seductive because it hints at the promised land however, its more about the ideal than the real when leaders let it sabotage their business and life.The good nachrichtensendung is that with the right mindset, there are ways we can leverage our perfectionist tendencies to produce a healthy and balanced approach to business and life. Heres how to be an awesome perfectionist1. Strive for competency in one or two areasNever confuse confuse perfection with competency. No one expects you to be perfect they do expect you to be competent. When you lead from a place of competence, you lead from a place of strength.If youre a perfectionist, you drive yourself to excel but here is how you can be awesome instead of driven- choose a few areas in which you need to excel and hone your talents there.Its hard for a perfectionist to be content with less than ideal because youre unfamiliar with a term that others find quite acceptable- and its calledgood enough. As a perfectionist, you have an all-or-nothing approach to everything. To be an awesome perfectionist, you need to balance the pursuit of perfect in all things with the need to excel in the fewer, more important things.How To Make It Work For You Remember you dont need to be perfect ineverythingyou do in life. Choose tasks that are worth the effort and put your perfectionist traits to work on them- and then go for it Over time those tasks may shift so youll need to re-evaluate where you are in business and life on a regular basis.2. Discover that rest is not a four letter wordDowntime and rest are seldom experienced by perfectionists because they always seek to improve their situation. As a result, they often forfeit rest and view it as a four letter word. By their very nature, perfectionists want each day to be productive because they dont want to be seen as lazy. To them, lazy is another four letter word.When you allow yourself to take time off, you shed the stress that you put on yourself to always perform. In astudy by the Journal of Health Psychology, 450 participants were followed over a period of 6.5 years. Consistent with their hypothesis, the findings demonstrated that risk of death was significantly greater for high scorers in perfectionism.How To Make It Work For You Set aside time to play and explore. For many, self-care is a low priority. So are strong relationships because they require important time away from the relentless pursuit of perfection. To be an awesome perfectionist, use a time of rest to 1) revisit your values and 2) reflect on how you can nurture the relationships that are important to you. Most important- take the time to celebrate your successes3. Share your awesome work ethic with othersIn other words, delegate. This is hard for perfectionists because it means the end product may not turn out the way you want but two things happen First, the work will get done and it wont be the disaster that youve anticipated. Second, you place yourself in a situation where you can share your work standard with others.Over time, your tendency to intervene will lessen but its important that you dont hover over the other part and point out their mistakes.How To Make It Work For You To be an awesome perfectionist, let others observe how you excel at the critical aspects of your job but settle into agood enoughattitude at the less important ones (youve implemented tip 1, right?). When you give others the opportunity to perform, it shows that you trust them and that you think theyre capable.4. Change the way you talk to yourselfThe need for perfection is deeply embedded in a personality type that feels compelled to keep moving toward goals with a high level of integrity. Some are are trained to believe perfection will take them to a high level of success. Still others try to quiet a strong inner critic.Our personalities develop in childhood and often its productive to get at the root of why and when we think the way we do.How To Make It Work For You You can be an awesome perfectionist if you understand the need behind your desire to excel. Ask yourself these questionsIs my need for perfection driven by my need for others to love me?Or do I perform so that others will see me as a success?Is it important that others see that I know the right way to do things?Do I want to beat others because I want to be a leader?Or because Ive done the research and know how things need to work?There is no right or wrong answer to these questions but the answers can give you a better understanding of your motives. Once you understand your motivation, you can choose how to respond to a situation rather than let your emotions react in ways that can sabotage you. The more self-knowledge you have, the more control you have over your behavior.5. Take a break from social mediaSage Journalrecently conducted a large study on perfectionism and found that it has increased substantially over the past 25 years and that it affects both men and women in equal part.Much of the blame is placed on social media posts that project unrealistic perfect lives through glossy advertisements and unattainable standards of perfection. While men are also affected, social media is filled withunrealistic media images of young womenthat has negatively impacted body image.How To Make It Work For You To be an awesome perfectionist, you need to let go of the fantasy. Slick advertising has been around for decades but its become more pervasive and more extreme. Perfectionists are smart and they know what works for them, so take some time to rest (remember tip 2?) and jettison social media at regular intervals. Its a great way to keep sane from the noise of the rest of the world.This article originally appeared on LaRae Quy.You might also enjoyNew neuroscience reveals 4 rituals that will make you happyStrangers know your social class in the first seven words you say, study finds10 lessons from Benjamin Franklins daily schedule that will double your productivityThe worst mistakes you can make in an interview, according to 12 CEOs10 habits of mentally strong people

This is the actual difference between half-full and half-empty thinkers

This is the actual difference between half-full and half-empty thinkersThis is the actual difference between half-full and half-empty thinkersHave you ever wondered whats different between someone who views a glass as half-full compared to someone who sees it half-empty?A new study conducted by OnePoll dug into the dilemma and found it pays to be someone who views a glass as half full as those who do are considered mora optimistic thinkers and have better personality traits such as decisiveness, playfulness, and creativity.Follow Ladders on FlipboardFollow Ladders magazines on Flipboard covering Happiness, Productivity, Job Satisfaction, Neuroscience, and moreThe findingsThe research, which examined 2,000 Americans, said that 58% of participants viewed the glass as half-full, as just 16% saw it as half-empty.Compared to half-full thinkers, half-empty types were seen to be more laid back, more introverted, serious and more proud. Nearly half of half-empty thinkers said they were more optimistic than pessimistic despite the characteristic traits.Aside from being more optimistic, half-full thinkers also like to enjoy more me-time. Half-full respondents said they spend 21 hours per week on hobbies, compared to just 14 hours by half-empty thinkers. In addition, they are more playful and practical. They are also morning people who are considered more playful, practical, and adaptable.Both labels differentiated when it came to social media use, too. Half-full thinkers were more likely to use Twitter while half-empty types preferred Instagram, as well as being night people.close dialogAdvertisementclose dialog/* effects for .bx-campaign-1012255 *//* custom css .bx-campaign-1012255 */.bx-custom.bx-campaign-1012255.bx-type-agilityzone .bx-close z-index 2-ms-keyframes bx-anim-1012255-spin from -ms-transform rotate(0deg) to -ms-transform rotate(360deg) -moz-keyframes bx-anim-1012255-spin from -mo z-transform rotate(0deg) to -moz-transform rotate(360deg) -webkit-keyframes bx-anim-1012255-spin from -webkit-transform rotate(0deg) to -webkit-transform rotate(360deg) keyframes bx-anim-1012255-spin from transform rotate(0deg) to transform rotate(360deg) bx-close-inside-1012255 top 0 right 0 /* rendered styles .bx-campaign-1012255 */.bxc.bx-campaign-1012255.bx-active-step-1 .bx-creative *first-child padding 0width auto.bxc.bx-campaign-1012255.bx-active-step-1 .bx-creative background-color transparent.bxc.bx-campaign-1012255.bx-active-step-1 .bx-close stroke whitebackground-color blackborder-style solidborder-color whiteborder-width 1pxbox-shadow 0px 0px 0px 3px black.bxc.bx-campaign-1012255 .bx-group-1012255-3RBnJGC position absolutetop 50%left 50%transform translate(-50%, -50%)z-index -1.bxc.bx-campaign-1012255 .bx-element-1012255-wryzWV5 width 55px.bxc .bx-campaign-1012255 .bx-element-1012255-wryzWV5 *first-child animation-name bx-anim-1012255-spinanimation-duration 800msanimation-iteration-count infiniteanimation-timing-function linear.bxc.bx-campaign-1012255 .bx-group-1012255-me4p1bl padding 10px.bxc.bx-campaign-1012255 .bx-element-1012255-ZdLO37u width auto.bxc.bx-campaign-1012255 .bx-element-1012255-ZdLO37u *first-child padding 2px 4pxfont-size 10pxcolor rgb(255, 255, 255)text-transform uppercasebackground-color rgb(0, 0, 0)background-color rgba(0, 0, 0, 0.34).bxc.bx-campaign-1012255 .bx-group-1012255-lyDBLV9 width 900pxheight 550px

9 Websites to Help You Advance Your Career

9 Websites to Help You Advance Your Career9 Websites to Help You Advance Your CareerWith so many different career websites out there, its hard to know if youre getting a good deal. In the best-case scenario, verbunden tools would be free, easy to use, and consistently helpful. Good career websites can be difficult to find, its difficult to know which websites will help you advance your career. Luckily, you can snag some good sites to try from someone who knows a thing or two about what makes a great career advancement resource. There are websites, most free, where you can figure out whether you should be getting paid more money, sites where you can create a professional website to showcase your skills, sites where you can enhance those skills to give your resume a boost, and others where you can make connections that will help your career. Yarden Tadmor, the founder and CEO ofSwitch, the mobile job search app for people with jobs (free oniOS,Android) who are discreetly looking for th eir next career move, shares ten of his favorite websites, and online tools to easily and efficiently propel your career forward in no time, and in many cases, for free. GetRaised One of the biggest problems in the world of careers is knowing whether or not youre being paid adequately. GetRaised makes it easy Type your job description and salary into GetRaised and its algorithm will tell you whether or not youre being underpaid. Based on your results, GetRaiseds experts will help you create a plan for approaching your boss about thenegotiation processand getting the salary bump you deserve. Theres a reason why the average raise for GetRaised users is over $6,000 it works. About.Me Creating a professional website can be stressful and expensive. Instead, you can show off your best self to employers using About.me, which is a simple, free tool to compile your digital presence in one professional looking place. About.com is made to be user-friendly, so with a nice headshot, links t o your social media profiles, and a quick bio, youre already in business (and can keep adding more information, like your job history, from there). You can even add your About.me profile to the bottom of your work emails, giving them that extra professional quntchen (and impressing anyone youre sending them to). Comparably Comparably is different than othersalary calculatorsbecause not only will it tell you if youre underpaid in your industry, but itll also give you an idea of culture fit compared to other people in similar positions at different companies. After all, whats the point of simply knowing your salary if you could get a better salaryandbe happier elsewhere? Fiverr Fiverr is a gig marketplace that allows you to sell your expertise to people who really need it. Whether you want to further develop your skills, grow a client list, make a little extra cash, or keep yourself busy during the job hunt, Fiverr has a growing marketplace for you to put your abilities to the tes t. Meetup Meetup isnt just a place to find cool things to do on the weekends the site also provides valuable networking opportunities for professionals in any city within virtually any industry. The possibilities are also endless for what these groups do. You could find yourself attending a panel with some of the hottest companies in your field or joining a book club and reading with like-minded professionals. The choice is yours. High Brow Some learning platforms cost lots of money or take so much time to complete. Instead, High Brow is a free email subscription that sends bite-sized lessons to you every morning on any number of topics. Recent courses have included everything from HTML/CSS basics and inbound email marketing to guides to seed fundraising and the science of happiness. Most lessons are only around 10 days long and about five minutes per day, giving you exactly the information you need to be broken down, so you can learn it quickly. Skillshare Over one million pe ople have usedSkillshares online learning platform to acquire new skills and make themselves more marketable to potential employers and clients. Skillshare offers a combination of free and premium courses, allowing you to get a taste of any course and instructor before deciding to dive in fully. Opportunity Opportunity is a networking tool that actually provides you withmanyopportunities The site acts as a networking platform, job listing alert system, sales lead tool, and partnership breeding ground. Unlike other networking sites, Opportunity uses an algorithm to ensure that youre meeting people who can actually advance your career so that you can spend less time searching and more time making valuable connections. Opportunity also hasa free webinarto teach you how to get the most out of the site, ensuring that youre connecting to the right people from the beginning. Career Bliss Its easy to get caught up in salaries, job responsibilities, and office environment, but Career Bli ss is one of the only websites to put your general satisfaction and job happiness above everything else. Career Bliss allows you to research company salaries to compare, read company reviews from a variety of fields, and get job advice to advance your career.

Chronological Order Resume Secrets That No One Else Knows About

Chronological Order Resume Secrets That No One Else Knows About The Rise of Chronological Order Resume You need your resume to create the recruiters call you for an interview, but they will need to learn how to reach you. Recruiters have a couple minutes to scan your copy of resume. Resumes are simply not exciting or attractive or sexy however you would like to say it. Resumes with mistakes could be ignored. When do not have any idea about both formats, it might result in a dilemma, and you might falter in the exact first step of job application. Others want to use a different format but are not certain whether thats even an alternative. Many are wed to the usual chronological purchase format and hesitate to deviate from that approach even if it is not the most effective means to document their experience. In general, the best method to choose which kind of resume format you should use is dependent on your experiences and the period of time youre prepared to put into each resume. Chronological resume templates may be available to assist you design one for yourself. A good Sample Resume Free with a suitable format is essential so as to catch the interest of the employer when theyre looking for prospective recruits. Resume examples are able to help you binnensee what type of content you should put in your document. Chronological Resume formats are very helpful in displaying the experience of the many roles in chronological purchase. The following is an instance of a chronological resume. On occasion a chronological resume is actually expected by a given employee. When you produce a reverse chronological resume, dont forget to Focus on regions of specific relevance to your intended position. The particular section headings will be different based on your experiences. Utilizing exactly the same keywords will assist you in making clear that you have what the provider is on the lookout for when you make your resume. Youre able to add a URL to you r professional website if youve got one and to your LinkedIn account also. Now, lets begin to have a look at a resume section by section and place the advertising strategy to get the job done. Its a simple resume format thats customizable easily by users. Most hiring managers will want to realize a chronological resume. Picking the chronological resume for the ideal reasons will impact your odds of standing out among your competition. A chronological resume, on the flip side, has an established structure and can be employed by students that are employed in entry-level jobs or are recent graduates. Are the major collection of all of the years, resources. Employers value recent abilities, and employees trying to advance their careers are looking for employment that builds upon their progressive experience. Its better to keep your resume in a normal format so recruiters can easily determine whether you have the requisite abilities and work experience to be a feasible candidate. Often when students are working to complete word troubles, it may require them to look at time to work out the right answer. Therefore, many students and employees decide to obtain cheap essay rather than writing it themselves. Chronological order isnt just restricted to history. It is also feasible to use a mixture of reverse-chronological and functional purchase. Chronological order is also critical in math. It means that a particular narrative or sequence of events is related in their respective order in linear time. When you finish a class, work on short projects to check your abilities. Your hobbies reveal that youre a great cultural fit for the business. Dont let lack of expertise and education hold you back from trying to produce the maximum quality work in your area.

Employee Spotlight Thales Research Engineer

Employee Spotlight Thales Research Engineer Below is an article originally written by PowerToFly Partner Thales, and published on October 5, 2017. Go to Thales page on PowerToFly to see their open positions and learn more.Engineers find solutions to problems for alfruchtwein every element of modern life which impacts the way we work and live. Emma Barden does just that. Working as a Senior Research Engineer at Thales Research and Technology, she tells us about her passion for taking things apart, her work at Thales and how we can overcome the skills shortage.Emma the big question what inspired you to get into engineering?I was one of those kids who collected bugs and was always taking things apart. It was a combination of things I enjoyed, making things work, and applying maths and science. This led to my decision to study Electronic and Communications Engineering at the University of Kent. If you like solving problems, youll fruchtwein likely fit the profile of an engineer.What mad e you apply for a role at Thales? I chose Thales because of the scope for growth and progression in terms of career. Working in the research field means that I have the ability to cut across into different domains to find solutions for a range of different products, many of which make a massive difference to how we live. I love my role at Thales as I get to be involved with a range of activities for example STEM (science, technology, engineering and maths) outreach is really important to me.What are you currently working on?Im currently working on VHF (very high frequency) radio communications systems for aircraft, which is an existing platform. What Im doing is working on making the hardware smaller, more cost effective, and better to use. What does this technology mean to the end user you and me?If we can make radio systems on planes perform better, by making them more efficient, you can allow for more bandwidth to fit in the fun things like a grea ter selection of films to view whilst on board. You wont be compromising the safety of the pilot (and in turn the passengers on the plane). Everyone wants to be able to connect to multiple devices, which arent compatible and so part of my job is to overcome some of the most difficult engineering challenges, which keeps the work interesting What has been your proudest achievement during your career?I am always proud of how much I have learnt, how every day I know a little bit more about how something works or why. Its good to realise when you can about a topic confidently, despite not even having heard of it a few months earlierWhat would be your dream project to work on?Anything involved with changing the world and pushing the boundaries of human knowledge really excites me. Thales pushes boundaries with its research and development we have the ability to create anything smarter, faster, and cheaper. I dont mind what it is, as long as its the cutting edgeWorking to increase the number of women in engineering is a key business priority at Thales in the UK. We are continually supporting this initiative across the UK by working closely with local schools, providing inspiring examples of what women do in the engineering industry and demonstrate the different educational routes to get them there. Aki Merced